In a recent post entitled "Legal Delivery at The Speed of Business - And Why It Matters", Mark Cohen wrote that legal delivery has evolved to the speed of business rather than the speed of legal due to non-lawyer legal service providers.
Note these two key paragraphs from Cohen:
"Cost is generally the focus of consumer disaffection with lawyers. That is one of the principal causes of the access to justice crisis in the U.S. and many other nations. But there are other reasons why the legal industry has such a high level of consumer dissatisfaction. Legal buyers are also frustrated by legal delivery’s languid pace, unpredictable cost, artisanal approach to even routine tasks, reluctance to digitize, lack of responsiveness, one-dimensional expertise, law-centric approach to business challenges, and excruciatingly slow judicial process.
Law’s delivery cycle and the remnants of its artisanal approach lag the Warp-speed of business, and that is one of many reasons investment in legal technology (IT applied to legal delivery), legal operations, and the migration of ‘legal work’ from law firms to in-house legal departments and ‘alternative legal service providers (ALSP’s a/k/a law companies) has accelerated during the past decade. ASLP’s [sic] —and that includes the Big Four and other global inter-disciplinary professional service giants– have a DNA and modus operandi that more closely resemble business than law."
A few of ways for law firms and law departments to deliver legal service at the speed of business are:
1. Deploy legal tech like LegalSifter, artificial intelligence software that aids in the review of contracts. Click here for more information.
2. Use metrics to track legal service delivery and continuously improve your service. Don't know which metrics to track? Click here for a primer.